Shipping policy

Shipping Policy

Last Updated: [Date]

At RAHI, we want your shopping experience to be simple, smooth and reliable. This Shipping Policy explains how your order is processed and delivered.

1. Order Processing

Once your order is successfully placed, our team will begin processing it.

Orders are generally processed within [1–3 business days] after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festive seasons or promotional periods, processing may take slightly longer due to increased order volumes.

2. Shipping Across India

We currently offer shipping across India.

Delivery availability may vary depending on the serviceability of your location.

3. Delivery Time

Estimated delivery time is approximately [3–7 business days] after the order has been dispatched.

Delivery times may vary depending on:

  • Delivery location

  • Courier service

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

  • Remote or difficult-to-reach locations

The estimated delivery date shown during checkout is only an estimate and may change due to circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping: Orders above ₹[999]

Standard Shipping: ₹[Amount] for orders below the free-shipping threshold.

Shipping charges may vary depending on the delivery location, order value or promotional offers.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing your tracking details through the contact information provided during checkout.

You can use the tracking information to follow the progress of your shipment.

If your tracking information has not been updated for an extended period, please contact our customer support team.

6. Cash on Delivery

Cash on Delivery (COD), if available, may be offered for selected locations and eligible orders.

COD availability will be displayed during checkout.

RAHI reserves the right to restrict COD availability for certain locations, products or orders.

7. Incorrect Address or Contact Information

Please carefully check your shipping address and contact details before completing your order.

RAHI will not be responsible for delivery delays or failed deliveries caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Incorrect PIN code

  • Unavailability of the recipient

If an order is returned to us because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery.

8. Delayed Deliveries

While we work with reliable delivery partners, unexpected delays can sometimes occur.

RAHI is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Strikes

  • Government restrictions

  • Transportation disruptions

  • Courier-related delays

  • Public holidays

We will make reasonable efforts to assist you in tracking delayed shipments.

9. Damaged Packages

Please inspect your package when you receive it.

If the package appears damaged, opened or tampered with, please contact RAHI customer support as soon as possible.

For damaged or incorrect products, please provide:

  • Order number

  • Clear photographs of the package

  • Photographs of the product

  • A description of the issue

This will help us investigate and resolve the issue quickly.

10. Undelivered or Returned Orders

If a courier is unable to deliver your order because of an incorrect address, repeated delivery attempts, recipient unavailability or refusal to accept the package, the order may be returned to RAHI.

If you require the order to be shipped again, additional shipping charges may apply.

11. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability and fulfilment requirements.

You may receive separate tracking details for different shipments.

12. International Shipping

International shipping is currently [available / not available].

If international shipping is available, applicable shipping charges, customs duties, taxes and other import-related charges may be the responsibility of the customer unless otherwise stated at checkout.

13. Contact Us

If you have questions about your shipment or order, please contact our customer support team.

RAHI Customer Support

Email: [Email Address]

Phone / WhatsApp: [Phone Number]

Business Hours: [Business Hours]

Please include your order number when contacting us about an existing order so that we can assist you faster.

RAHI reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page with the updated date.